Table of Contents

1. I'm concerned about the safety and security of ordering online?

2. Once I place my order, how long will it take to receive it.

3. Do you sell Patio Sets and other outdoor and casual furniture?

4. What do I do if I have a problem with my furniture?

5. What do I do if I receive the furniture and there is shipping damage?

6. How do I care for my furniture, once purchased?

(scroll down for answer)

I'm concerned about the safety and security of ordering online?

[We understand your concerns.  Our website uses the latest encryption technology with 128 bit secure socket layer.  When you place your order online with InTheGarden-Benches.com you will find a "closed lock at the bottom of your browser window which insures that the security is in place and working.  However, if you are more comfortable, you may call our tollfree number and place your order by telephone with one of our knowledgeable staff.]

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Once I place my order, how long will it take to receive it?

[All of our products are "in-stock" unless noted otherwise.  Shipping times will vary depending on where you are located.  To view a time in transit map, click here: SHIPPING]

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Do you sell Patio Sets and other outdoor and patio furniture?

[Yes. You can visit our sister website at http://www.AvonleaGardens.com]

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What do I do if I have a problem with my furniture?

[If you have a problem related to quality or improper manufacturing with your furniture, simply call our customer service staff and they will gladly discuss the particular issue to determine the best way to resolve the issue.  If necessary, within the 1 year warranty period, we will replace your furniture.]

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What do I do if I receive the furniture and there is shipping damage?

[If the damaged is noticed immediately, tell the driver and note the damage on the shipping paperwork.  If the damage isn't noticeable until the packaging is opened, then call us immediately so that we can file a claim with the shipper.  This must be reported within 3 days of receipt of the furniture.  We will then replace the damaged part(s) or entire piece.]

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How do I care for my furniture, once purchased?

[Your furniture is already coated at our factory with Banana River Sealer.  Depending on your location, this should protect the furniture for approximately one year.  We always have Banana River Sealer available, in quarts, for your re-application needs.  Re-application is easy.  Simply wash your furniture with mild soap and water to remove any dirt and then, using a soft bristle brush, brush on another coat of the Banana River Sealer.  This sealer is environmentally friendly so cleanup is simple.  Just rinse your brush under a faucet and reseal the can.  No gloves or protective clothing are required.]

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